Refund policy

Refund Policy

Last updated: July 22, 2026

This Refund Policy explains the conditions that apply to purchases made through our website. Because our products are digital and, in some cases, personalized, specific conditions apply, which are set out below.

1. Merchant Identification

MARMIDAS MARKETING LTD
Company Number: 17346793

Office 1451
85 Dunstall Hill
Wolverhampton
WV6 0SR
United Kingdom

Website: https://marmidasmarketing.com

Email: services@marmidasmarketing.com

2. Products and Services Covered

This policy applies to:

Digital products (downloadable guides, playbooks, ebooks, templates, courses, and other digital content)
Advisory and consulting services, where offered

3. Digital Products — Final Sale

Because our digital products are delivered instantly and can be downloaded and retained, all sales are final and non-refundable once access or download has begun.

In accordance with applicable consumer protection legislation (including, where relevant, the UK Consumer Contracts Regulations and EU Directive 2011/83/EU), by completing your purchase and accessing the digital product, you expressly acknowledge that you lose any applicable right of withdrawal once delivery of the digital content has started.

4. Exceptions

We will review a refund or replacement request in the following situations:

A technical issue on our side prevents access to or download of the purchased product.
You received the incorrect product.
You were charged more than once for the same order (verified duplicate payment).

To be considered, these issues must be reported within 7 days of the purchase date.

5. Advisory and Consulting Services

If the advisory or consulting service has not yet commenced, a full or partial refund may be considered after review.

Once the service has started or has been delivered, no refunds will be issued, except where required by applicable law.

6. How to Request a Review

To request a refund review, please send an email to:

services@marmidasmarketing.com

Please include:

Your full name.
The email address used for the purchase.
Your order number.
The reason for your request.

We aim to review all requests within 5 business days.

7. Refund Method and Timing

Approved refunds will be issued using the original payment method used for the purchase.

The time required for the funds to appear in your account depends on your bank or payment provider. We are not responsible for delays outside our reasonable control.